ADT® Authorized Dealer Serving Syracuse & Surrounding Areas
Smiling man speaking with neighbor at the front door
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ tool modernizes the tradition of providing a neighbor a key to your home. It removes the necessity of actual keys or keypad codes and lets you control who can go in your Syracuse home and for what duration. Discover more about how you can implement it with your ADT home security system and Google Nest surveillance. 

How Does ADT Trusted Neighbor Work?

You likely have neighbors you trust to watch your pets, retrieve your mail, or water your plants when you go out of town. In the past, you would just provide them a key to your house. You now have a better option. Thanks to the innovative ADT Trusted Neighbor Feature, you won’t have to be concerned about missing keys or doors left open. 

What you’ll need is an ADT security system, a Google Nest doorbell, a an automated door lock, and the ADT+ app that brings it all together. Here’s how it works: 

  1. You give access to a trusted individual, like a close friend or neighbor, with the ADT+ app.
  2. Following that, you define permissions. You can provide neighbors with timed access, letting them enter and exit during a designated timeframe, or event-based entry. To illustrate, if a delivery shows up, the system can unfasten the door to let them bring it inside once it authenticates them.
  3. Once you’ve programmed access, your Google Nest Doorbell camera with familiar face detection identifies your neighbor as they come near the door.
  4. Your ADT security system will pause the alarm and unlock the door when the approachee is authenticated as an authorized user.
  5. You are sent immediate alerts as your neighbor comes and goes. The app also provides a complete history. 
  6. Once the trusted neighbor exits, your smart door lock secures independently to protect your home.

You may grant access for any person you wish, such as a pet sitter, a repair person, or a companion who shows up when you’re away. This feature is also beneficial during urgent events, especially when you’re away. For example, if a water sensor triggers, your system can provide event-driven access so a neighbor can turn off the water. Configuring permissions is easy with the helpful app. 

Enhance Your Syracuse Home’s Convenience And Security

ADT Trusted Neighbor is an excellent example of how ADT makes life easier and your Syracuse home more versatile and secure. This service isn’t just for neighbors and friends, as you’ll benefit from the face recognition and auto-unlock operability when you’re wrangling children or bringing in bags of groceries. Once you're inside, the door secures behind you automatically.

Request Your ADT Home Security System In Syracuse With The Latest Tools

Benefit from tools like ADT Trusted Neighbor and smart surveillance with a full-featured home security system in Syracuse from Secure24 Alarm Systems. An authorized ADT dealer, we’re excited to deliver the latest innovations from the top name in home security. Reach out to (315) 366-4153 today to design your package. Our well-trained team can answer any questions about the ADT+ app, Google Nest cameras, and how to make it all work in unison.